As a service provider the Performance Appraisal reflects how Taylor Made Concepts, LLC (TMC) compares to other suppliers in an international network of consulting firms. The Performance Appraisal surveys are conducted by a third party vendor which gathers qualitative data from clients to compile several different statistics. TMC is evaluated on six different criteria, each receiving a rating between 1 and 5. Using the scale of measurement, you can evaluate TMC's performance evaluation from each client and how TMC ranks in comparison to the average consulting firm in the network.


Below Expectations Met Expectations Exceeded Expectations

Criteria	TMC Rating
Overall Satisfaction How satisfied the client was overall with the services they received.	4.2
Proficiency How proficient the client believes TMC Training was within the scope of the services delivered.	4.3
Responsiveness How responsive TMC Training was in meeting the client's needs and desires.	3.9
Results How close the results of the project came to the expectation set by TMC Training.	4.2
Cost Performance How well TMC Training did in meeting projected costs taking into account reasonable cost increases caused by unforseen circumstances.	4.2
Schedule Performance How well TMC Training did in meeting projected schedules taking into account reasonable extensions caused by unforseen circumstances.	3.1